Privacy and data collection Policy

This privacy policy sets out how Nexdi Limited “Nexdi” protects any information that you give to Nexdi when you use this website or mobile app.

1. Who is Nexdi?

Nexdi is they trading style of Nexdi Limited who provide online money transfer and foreign exchange services.

At Nexdi we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be processed in accordance with this privacy statement.

We reserve the right to revise and amend the policy, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions. You should check this page periodically to ensure that you are happy with any changes.

2. What information we collect

We may collect the following information:

2.1. Personal Information

• Name
• Date of birth
• Address
• Phone number
• E-mail address

This is mandatory “Know you customer” information to enable Nexdi to provide the Service to you. We collect this information via our website or mobile when you sign up or during you placing transfer order.

2.2. Customer onboarding “Know Your Customer” (KYC) and Customer Due diligence (CDD)

• Valid Photo identification (Passport or Driving License) Coloured and Clearly readable scan - Visa scan is required along with it if you have a non-British passport)
• Address Verification (any valid utility bill / bank statement or council tax bill (less than 3 months old)
• Your complete contact details

2.3. Beneficiary details

• Beneficiary Full Legal name
• Bank Account details
• Date of birth (in some cases)
• Purpose of transfer
• Contact details
• Identity such as Passport or Identity card

3. What we do with the information we gather

We require this information to understand your needs and provide you with a better service and for the following reasons:

• Internal record keeping to comply with our regulatory obligations
• To improve our products and services
• For promotional purposes including, without limitation, to share the personal data with businesses in our group and with selected Third Parties whom we believe have products or services that may be of interest to you
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to customer interests.
• We may share your personal data with third parties only when it is necessary for the fulfilment of the Service or to comply with applicable laws.
• We may also share your personal and deal information out side of the EU/EEA for the process of your Transfer order and customer service.
• In order to monitor and improve customer service, we record telephone calls

4. How long is Personal Data retained?

We keep your data based on our legal and regulatory requirements purposes (including transaction records and our communications with you) for at least five years after the most recent transaction.

5. Marketing and communication

With your consent, we may sometimes contact you (by Telephone calls email, SMS text, mobile app notification or letter) in order to provide marketing about our Services or promotions offers . Such marketing communications will only be sent to you if you gave your consent (when you registered for our Services or at another point) and you have not withdrawn such consent or if there is another legitimate basis to send such communications to you.

All marketing e-mails you receive from us will include specific instructions on how to unsubscribe and you may unsubscribe at any time.

6. Our commitment to security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

While we take reasonable measures to keep your information secure, we cannot guarantee your online data security. We are not liable to you for any loss of data, injury or harm which occurs to you as a result of the transmission of your information over the Internet, unless this occurs as a result of our own negligence or wilful misconduct.

7. Prevention and detection of crime

Nexdi and our products and services are subject to the Money Laundering Regulations 2007 and regulation by HM Revenue and Customs. Some of our products and services are also subject to regulation by the Financial Conduct Authority (FCA).

We may be required by the Money Laundering Regulations 2007, by HM Revenue & Customs, by the FCA or other regulatory bodies, by the police or other law enforcement agencies, by a court or otherwise by law to use your information in the detection, prevention or prosecution of crime, tax evasion or fraud.

8. How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Further information concerning cookies and how to manage them to suit your preferences can be found by visiting All About Cookies or Cookie Central.

9. Links to other websites

Our website may contain links to other websites of interest. However, if you use these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via the contact form.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to

send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact our Compliance Team.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, using the above form. We will promptly correct any information found to be incorrect.

You can find out more about the Act and your rights by visiting the website of the Information Commissioner. The Information Commissioner's Office can also be contacted by telephone on 08456 306060.

11. What are your Rights?

Under GDPR (General Data Protection Regulation), you have numbers of important rights in relation to your personal data, which are listed below:

The right to be informed

The right of access

The right of rectification

The right of erasure

The right to restrict processing

The right to data portability

The right to object

Rights in relation to automated decision making and profiling

The right to raise a complaint

For more information about your rights in relation to your personal data, please refer to the Information Commissioner’s Office website.

12. How to contact us

If you have any questions about our Privacy Policy or your information, please contact us in writing to the Data Protection Officer (DPO), Nexdi, Level 30, The Leadenhall Building, 122 Leadenhall Street, London, England, EC3V 4AB or email on hello@nexdi.com.